Hey this is Harmony. 
Thank you for reaching out on this matter:
I am Albie and Elizabeta’s virtual assistant helping out and I’m
here to respond on their behalf.
Its inevitable that in life we cannot meet the expectations of our
affiliates 100 percent of the time. However, we are continually striving
to implement changes at a comfortable pace. Thank you for your
feedback and for sticking with us.
Luckily, we were able to expedite
your issue and will get right back to you within 24 hours.
We are committed to excellence and will contact you soon.
